The Dual Path of Digitalization: Evaluating the Impact of Bank-FinTech Collaborations on Standardized and Customized Service Performance

Authors

Ting Cao, Department of Decision Sciences, MacEwan University, Edmonton AB, Canada
Murat Kristal, Operations Management & Information Systems, Schulich School of Business, York University, Toronto ON, Canada
Xiaowen Huang, Management Department, Farmer School of Business, Miami University, USA.

Recommended Citation

Cao, Ting; Kristal, Murat; and Huang, Xiaowen, "The Dual Path of Digitalization: Evaluating the Impact of Bank-FinTech Collaborations on Standardized and Customized Service Performance" (2025). WHICEB 2025 Proceedings. 23.
https://aisel.aisnet.org/whiceb2025/23