Understanding Consumers’ Negative Word-of-mouth Intention in the Aftermath of AI-Based Service Failure through Attribution Theory

Authors

Ruibin Tan, School of Information Management and Artificial Intelligence, Zhejiang University of Finance and Economics, Hangzhou 310018, China
Yixiao Li, School of Information Management and Artificial Intelligence, Zhejiang University of Finance and Economics, Hangzhou 310018, ChinaFollow
Shuiqing Yang, School of Information Management and Artificial Intelligence, Zhejiang University of Finance and Economics, Hangzhou 310018, China
Surong Yan, School of Information Management and Artificial Intelligence, Zhejiang University of Finance and Economics, Hangzhou 310018, China
Kang Lin, School of Information Management and Artificial Intelligence, Zhejiang University of Finance and Economics, Hangzhou 310018, China

Recommended Citation

Tan, Ruibin; Li, Yixiao; Yang, Shuiqing; Yan, Surong; and Lin, Kang, "Understanding Consumers’ Negative Word-of-mouth Intention in the Aftermath of AI-Based Service Failure through Attribution Theory" (2024). WHICEB 2024 Proceedings. 16.
https://aisel.aisnet.org/whiceb2024/16