How chatbots’ anthropomorphism affects user satisfaction: The mediating role of perceived warmth and competence

Authors

Tianqi Zheng, China University of Geosciences (Wuhan), Wuhan HB 430078, CN
Xingyu Duan, China University of Geosciences (Wuhan), Wuhan HB 430078, CN
Kang Zhang, China University of Geosciences (Wuhan), Wuhan HB 430078, CN
Xiangcheng Yang, China University of Geosciences (Wuhan), Wuhan HB 430078, CN
Yi Jiang, China University of Geosciences (Wuhan), Wuhan HB 430078, CNFollow

Recommended Citation

Zheng, Tianqi; Duan, Xingyu; Zhang, Kang; Yang, Xiangcheng; and Jiang, Yi, "How chatbots’ anthropomorphism affects user satisfaction: The mediating role of perceived warmth and competence" (2023). WHICEB 2023 Proceedings. 51.
https://aisel.aisnet.org/whiceb2023/51