When Intelligent Voice Assistants fail: The mitigating role of verbal and vocal warmth

Authors

Bo Huang, University of Nottingham Ningbo China, 199 Taikang East Road, Ningbo 315100, ChinaFollow
Sylvain Sénécal, HEC Montréal, 3000 Chemin de la Côte-Sainte-Catherine, Montréal, Quebec, Canada H3T 2A7

Recommended Citation

Huang, Bo and Sénécal, Sylvain, "When Intelligent Voice Assistants fail: The mitigating role of verbal and vocal warmth" (2023). WHICEB 2023 Proceedings. 44.
https://aisel.aisnet.org/whiceb2023/44