How Restaurant Attributes Affect Customer Satisfaction: A Study Based on Sentiment Analysis, Neural Network Modelling and Kano Model Classification

Authors

Huijin Lu, Xi’an Jiaotong-Liverpool University, Suzhou 215000, China
Huidan Tan, Duke University, North Carolina 27708, USA
Chenwei Li, Xi’an Jiaotong-Liverpool University, Suzhou 215000, China
Xiaobo Xu, Xi’an Jiaotong-Liverpool University, Suzhou 215000, ChinaFollow

Recommended Citation

Lu, Huijin; Tan, Huidan; Li, Chenwei; and Xu, Xiaobo, "How Restaurant Attributes Affect Customer Satisfaction: A Study Based on Sentiment Analysis, Neural Network Modelling and Kano Model Classification" (2023). WHICEB 2023 Proceedings. 23.
https://aisel.aisnet.org/whiceb2023/23