The expansiveness and importance of Enterprise Social Media (ESM) have attracted the attention of researchers. ESM’s connotation, properties and functions are being actively explored. And the discovery of some new social media properties such as diversity, polycentricity and network externalities, as well as their further application in business management scenarios, will surely drive further ESM research. Taking this reality into account, we will redefine the connotation of ESM, sort out the properties of ESM, analyze the overall characteristics of ESM related literatures, summarize the current status of ESM research, and then look forward to the ESM future research blueprint. Our paper will help scholars and business managers understand that, the ESM has a profound impact and the application of ESM is inevitable, which will bring opportunities and challenges in the IS field.
Wang, Yu; Zheng, Daqing; and Huang, Lin, "The Analyzing on the Connotation, Properties and Research Trend of Enterprise Social Media" (2018). WHICEB 2018 Proceedings. 25.