The Impact of Online Store Characteristics on Service Recovery Satisfaction in C2C Online Markets

Authors

Xinyan Liu, School of Business Administration, Zhongnan University Economics and Law, China
Eric Li, School of Business Administration, Zhongnan University Economics and Law, China
Qian Li, School of Business Administration, Zhongnan University Economics and Law, China

Recommended Citation

Liu, Xinyan; Li, Eric; and Li, Qian, "The Impact of Online Store Characteristics on Service Recovery Satisfaction in C2C Online Markets" (2014). WHICEB 2014 Proceedings. 93.
https://aisel.aisnet.org/whiceb2014/93