Abstract
In relational service or enterprise environments, involving multiple agencies and diverse cultural contexts, effec- tive change management becomes complex, demanding a higher-level framework based on second-order cyber- netic concepts such as principles, objectives, roles, responsibilities, intentions, and awareness. These concepts are crucial for ensuring accountability in human actions which go far beyond the basic functional data typically han- dled by institutional ICT platforms. Without an updated information paradigm, current ICT platforms remain inadequate for addressing accountability questions in complex socio-technical settings—whether analysed by hu- mans or Trained Generative AI modules. In 2020, Martin and Wilson introduced a new, Information Communica- tions (IC) paradigm designed for ICT platforms which addresses this problem. This paper utilizes IC and a con- versation model to explore connections between AI and accountability and presents a resulting framework for second-order governance.. In collaboration with colleagues, we are developing a prototype conversational plat- form that enables second-order communications within information systems in ICT.
Recommended Citation
Jacucci, Gianni and Martin, Mike, "Advancing Accountability on ICT Platforms
to Navigate AI Integration in S-T Systems
A New Paradigm for Interplay of Accountability and Interpretation" (2025). UK Academy for Information Systems Conference Proceedings 2025. 15.
https://aisel.aisnet.org/ukais2025/15