Abstract
This case study traces the life history through several transformations of software used by knowledge workers in a global professional practice. The target application provides a globally operating major firm with knowledge management support for legal practitioners and provides data to support managing its relationships with clients. The research constitutes a careful longitudinal reflection using the processes and techniques of Action Research and Grounded Theory. An information systems change management process is promulgated.
Recommended Citation
Wilson, David and Pilgrim, James, "The Life History of a Knowledge Support System: Emerging a Change Process for Knowledge Rich Organisations" (2015). UK Academy for Information Systems Conference Proceedings 2015. 12.
https://aisel.aisnet.org/ukais2015/12