What Makes AI Companion Apps Successful? A BERT-based Study of Replika Reviews

Authors

• Chitra Gautam, Indian Institute of Management LucknowFollow
• Pradeep Kumar, Indian Institute of ManagementFollow
• Nimra Khan, Indian Institute of Management LucknowFollow
• Hera Wali, Indian Institute of Management LucknowFollow

Comments

TPP-1434

Recommended Citation

Gautam, Chitra; Kumar, Pradeep; Khan, Nimra; and Wali, Hera, "What Makes AI Companion Apps Successful? A BERT-based Study of Replika Reviews" (2026). ICIS 2026 TREOS. 173.
https://aisel.aisnet.org/treos_icis2026/173