Ai-Mediated Tacit Knowledge Transfer In Network Operations Centers: The Role Of Generative Ai In Building Trust And Enhancing Explainability

Authors

• Uyen Tu, CQUniversityFollow
• Santoso Wibowo, CQUniversityFollow
• Rongbin Yang, Kaplan Business SchoolFollow
• Sameera Mubarak, University of South AustraliaFollow

Recommended Citation

Tu, Uyen; Wibowo, Santoso; Yang, Rongbin; and Mubarak, Sameera, "Ai-Mediated Tacit Knowledge Transfer In Network Operations Centers: The Role Of Generative Ai In Building Trust And Enhancing Explainability" (2026). ECIS 2026 TREOs. 4.
https://aisel.aisnet.org/treos_ecis2026/4