Knowledge Graphs As A Representational Layer For Agentic Ai In Customer Experience Decision Support

Authors

• Subisha K R, Indian Institute of Technology MadrasFollow
• Shanmugaraja Selvakumaran, IIM BangaloreFollow
• Saji K Mathew, Indian Institute of Technology MadrasFollow

Recommended Citation

K R, Subisha; Selvakumaran, Shanmugaraja; and Mathew, Saji K, "Knowledge Graphs As A Representational Layer For Agentic Ai In Customer Experience Decision Support" (2026). ECIS 2026 TREOs. 129.
https://aisel.aisnet.org/treos_ecis2026/129