Publications from 2025
Synergizing Service Ecosystems with AI, Christian Bartelheimer, Daniel Heinz, Sarah Hoenigsberg, Mahei Manhai Li, and Gero Strobel
Generative AI Transparency and Predictability: A case study at Scholastic Inc., Konstantin Bauman, Yan Wang, Manoj Chacko, Ziyi Iggy Zhao, Munir Mandviwalla, and Raghu Sankaran
GenAI for Sustainable Development: An Inductive Analysis of International Organizations, Beatriz Manuel Faria and Cristina Trocin
Let's Play with AI! A 2x2 Experiment on Collaborative vs. Competitive Game Elements for Pedagogical Conversational Agents, Bijan Khosrawi-Rad, Paul Keller, Linda Grogorick, Dennis Benner, Andreas Janson, and Susanne Robra-Bissantz
Economic Retrieval-Augmented Generation for Large Language Model Services, Maximilian Lowin and Cristina Mihale-Wilson
Synthetic Data Generation for Predictive Maintenance Services, Cristina Mihale-Wilson, Anjana Cordes, and Maximilian Lowin
The Human-AI Handshake Framework: A Bidirectional Approach to Human-AI Collaboration, Aung Pyae
Service-Embedded Interaction for LLM Assistance, Thomas Skodawessely, Hagen Jung, and Christian Zinke-Wehlmann
Integrating Generative AI with Private Data Ecosystems: Enhancing Decision-Making and Efficiency in the Service Industry of the Private Sector, Dimitrios Symeonidis and Anastasija Nikiforova
Empowering Regional Bank Sales Through Embodied Conversational Agents: A Multiple Case Study, Maurice Wendt, Sebastian Schaefer, and Mario Schaarschmidt
Optimizing Service Experience Design with Generative AI, Helen Zhao and Mohamed Zaki
Screen Tracking of Research Engagement (STORE) in the Era of GenAI, Ziyi Iggy Zhao, Kanghyun Cho, Aleksi Aaltonen, and Detmar Straub