Submissions from 2013
Resources for Action: A Resource-Based View of Service Systems, Steven Alter
Service Quality Measurement: Past and Future, Sue Conger, W.E. Hefley, Stuart Galup, and Ron Dattero
A Comparison of Service Design Processes in Relevant International ITSM Models and Standards, Manuel Mora, Mahesh Raisinghani, and Ovsei Gelman
Creating a new innovation practice and a differentinnovation orientation through implementation of an ideacompetition tool, Hanne Westh Nicolajsen and Ada Scupola
End User Empowerment through Platforms for Situational Applications, Immanuel Pahlke and Roman Beck
Smart Home Service Opportunity Identification, Jan Parchmann and Tilo Böhmann
Analysis of Learning Management Systems According to a Holistic View on Corporate Education Services, Martin Semmann, Sharif Amrou, and Tilo Böhmann
Service Development as Action Design Research: Reporting on a Servitized E-Recruiting Portal, Mary Tate and Elfi Furtmueller