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Proceedings of SIGSVC Workshop

Abstract

We argue that the concept of flow can be useful in investigating how requirements for digital services can be analyzed. We apply Novak et al's (2000) framework to analyze how flow can be utilized for requirements prioritization for digital services. Our findings indicate that the flow can be very useful for requirements development. Furthermore, the findings show that the flow can be potentially used for understanding experiential- and task-oriented user activities. Therefore, we conclude that the flow should be considered as a service requirements prioritization metric not only for digital services dominated by hedonic utility needs by users, but with all digital services. This calls for further research in service requirements method development and on how flow impacts user experience.

Volume

11

Issue

167

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