Proceedings of IFIP 8.2/Organizations and Society in Information Systems (OASIS)
This study is aimed at providing animproved explanation of the role and meaning of the paper bill when the apparent function ofthe paper bill can be replicated by the electronic bill payment and presentment system. WhileActor Network Theory has been applied to other electronic systems and processes, thisresearch is the one of the first to apply it to the paper bill and to reconceptualize the paper billas an actor in the bill payment and presentment process.
McNeish, Joanne and Middleton, Catherine, " Exploring the Paper Bill's Role in the Bill Payment and Presentment Process" (2010). All Sprouts Content. 388.