Affiliated Organization

University of Groningen, Netherlands

Abstract

The longitudinal research elaborated an ICT investment in a working process of medical doctors and their teams within the dutch social security.This research measured on T=0 the labor productivity of diverse actors within this working process and it calculated the cost of a specific service performed by the diverse actors within this working process.Then an ICT investment was implemented, making the working process more efficient and effective.After the introduction of the ICT investment, a measurementwas performed on T=1,resulting in higher labor productivity of diverse actors within the working process and a lower cost of a service performed by the diverse actors within this working process.The Dutch Ministry of the Interior and Kingdom Relations (INAXIS)sponsored this research.

Volume

8

Issue

50

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