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proceedings_helsinki_mob_rt

Abstract

Development and advancement of Information Society in on agenda of many nation states today. As scholars, we can contribute to the effort by attempting to reconcile the official rhetoric with the real life situations of citizens.Triggered by an observation of social behavior of public transport passengers during one of the winter bus drivers' strike day in the City of Copenhagen, this case study attempts to reveal the extent to which advanced mobile data services are used by the population. This study adds to the growing awareness that the success of establishing Information Society should not be measured by the number of available services to citizens over the wireline and mobile Internet. Drawing on theories of social learning, sensemaking, and ethnographical studies of infrastructure, we are attempting to answer the question “why people do not use advanced data services in situations when the use of such services is perceived as important?”

Volume

6

Issue

26

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