A Hierarchical Framework of Challenges for Blockchain Adoption in Public Services. Implications for decision-makers

Authors

Sujeet Kumar Sharma, IS&A Area, Indian Institute of Management Nagpur, IndiaFollow
Santosh K. Misra, Indian Institute of Management Raipur, IndiaFollow
Yogesh K. Dwivedi, Digital Futures for Sustainable Business & Society Research Group, School of Management, Swansea University, Bay CampusFollow
Nripendra Pratap Rana Professor, Qatar UniversityFollow

Abstract

This study attempts to identify critical challenges for blockchain adoption in government, particularly public-service delivery in India, a developing country context. Through an extensive literature review and focus-group discussions with policymakers and blockchain experts, we have identified 12 adoption challenges for Blockchain in public service delivery. We then collected data and analysed using interpretive structural modeling and Cross-Impact Matrix Multiplication Applied to Classification (MICMAC) Analysis to develop a hierarchical framework of the challenges. Our findings indicate that governments must first ensure legislative support for blockchain-based transactions. This research contributes to information systems strategic planning literature and provides a framework for policymakers to craft a strategic approach to facilitate blockchain adoption.

Recommended Citation

Sharma, Sujeet Kumar; Misra, Santosh K.; Dwivedi, Yogesh K.; and Rana, Nripendra Pratap Professor (2023) "A Hierarchical Framework of Challenges for Blockchain Adoption in Public Services. Implications for decision-makers," Scandinavian Journal of Information Systems: Vol. 35: Iss. 1, Article 3.
Available at: https://aisel.aisnet.org/sjis/vol35/iss1/3