Information systems (IS) used in the workplace give various demands. Behaviors contributing to successfully coping with the demands of IS can support healthier IS use. Inducing behavior change in IS use is challenging due to the influence of habits. We aim to understand how users' coping behavior changes through adaptive coping training for IT-related demands and how to design this online training. We developed an online training based on behavior change theories and IS research. Our study uses mixed methods, combining qualitative and quantitative data collection through questionnaires in an experimental design. We will conduct a multigroup analysis for quantitative evaluation. Further, we use inductively open coding and clustering by axial coding for qualitative data analysis. Our research will provide insights into the feasibility of behavior change through online training and for practitioners to design practical online training.
Grünert, Daniela; Jung, Carolin; and Schoch, Manfred, "Coping with IT-Related Demands: A Behavioral Change Experiment Through Online Training" (2024). SIGHCI 2023 Proceedings. 9.