Unified communications (UC) is being widely adopted by business and industry. Research has shown that UC increases productivity. Within higher education, UC has been implemented to improve administrative functions. However, in the academic environment the use of UC as an educational tool has yet to be explored. This extended abstract proposes a research study to investigate student use of communication tools to support their academic studies and to use this data to propose a model for implementing UC as a means to support the teaching/learning process.