Abstract

This paper explores Artificial Intelligence (AI) in cybersecurity, examining its strategic potential. At the same time, automation and analytics powered by AI enable organisations to analyse data faster and respond in shorter time frames, optimising operations and improving security analysts' decision-making abilities. The study design is a mixed-method study that requires surveys and the use of semi- structured interviews with a real-life case study of Cyber-Tech, a managed cybersecurity service provider on a global level. The study investigates the business value of AI from the perspective of cybersecurity professionals and how they deal with the arising risks linked to its implementation. On the quantitative level, there is a high level of confidence in the possibility of using AI to facilitate core operations, whereas on the qualitative level, there is great fear of deficiencies in governance, ethical uncertainty, and technical susceptibility. The results indicate that there is a great mismatch between strategic aspiration and operational readiness. Although AI is generally viewed as a force multiplier, its misuse, as well as an absence of clear structures of oversight, presents a critical range of risks.

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