14th Scandinavian Conference on Information Systems
Abstract
Digital transformation of public sector entails prominence to electronic identity (e-ID) management platforms. The new, user-centric systems for e-ID management can be enhanced with Artificial intelligence (AI) and distributed ledger technology (DLT). However, such technological complexity can make these systems counter-intuitive for an ordinary user. Existing research identifies that the socio-technical arrangements for e-ID platforms are often ignored. In this study, we investigate what kind of requirements users have for an e-ID management platform in public sector. We employed principles of cocreation methodology to design and run a series of workshops in five European municipalities. Despite technological propositions of an e-ID platform, accessibility, usability, and security attributes were the most debated issues among the prospective users. The results from the co-creative requirements elicitation suggest for broadening the discussions around e-ID management platforms to encompass social and socio-technical aspects in the design and development of these systems.
Recommended Citation
Bakhaev, Stepan; Naqvi, Bilal; Wolff, Annika; and Smolander, Kari, "CO-CREATING REQUIREMENTS FOR THE EMERGING ELECTRONIC IDENTITY MANAGEMENT PLATFORM" (2023). 14th Scandinavian Conference on Information Systems. 1.
https://aisel.aisnet.org/scis2023/1