Abstract

Video conferencing has been around for decades. The usage of this technology increased tremendously due to the 2020 COVID pandemic. Virtual teams are more the norm now than ever before. Project success has been affected by the move towards online meetings more specifically the facilitation of those meetings. This paper reviews research findings relevant to virtual facilitation while acknowledging industry research on effective facilitation needs. Finally, it offers a proposition for research regarding the success of facilitated diverse virtual IT teams in a virtual environment using Microsoft (MS) Teams.

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