User reviews were often collected to enlighten mobile applications (apps) developers on areas for improvement and novel features. However, users might not always possess the required technical expertise to make commercially feasible suggestions. The value of user reviews also varied due to their unmanageable volume and content irrelevance. In our study, over 40,000 user reviews with 50 apps would be analyzed using Python coding and regression analysis to examine the impacts of innovation and improvement led by users on apps performance in terms of revenues and user ratings. The developers’ lead time in responding to user reviews would be included as a moderator to investigate whether apps performance would be enhanced if developers respond faster. Our study should represent one of the first few attempts in offering empirical confirmation of the value of co-creation of apps with users.
Erne, Miriam; Jiang, Zhiying; and Liu, Vanessa, "Examining the Impact of User Reviews On Mobile Applications Development" (2020). SAIS 2020 Proceedings. 36.