Abstract

The banking industry, with a large customer base and their use of mobile and other emerging technologies, has seen a surge in transactions leading to rapid generation of huge amount of data. This large amount of data presents great opportunities to the banking industry. At the same time, the industry faces huge challenges in managing the plethora technologies that are available to execute Big Data projects. Based on initial investigation, there is a gap in literature that clearly examines how the banking industry is leveraging the potentials of Big Data and challenges being encountered. Using a case study with sample of three selected banks, this study seeks to fill the gap by investigating, at a more granular level, how the Banking industry is using and managing Big Data. Findings will contribute to knowledge and practice by increasing our understanding of Big Data implementation and management techniques from Banking Industry’s perspective.

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