Abstract
This article examines the performance of three categories of companies: companies which use no electronic supply chain integration at all, companies which use non-Web based electronic supply chain integration, and companies which use Web-based electronic supply chain integration. Performance is examined using the following dimensions: process cost, operational efficiency, customer satisfaction, coordination, cooperation, and commitment between partners, and overall performance. Results show that companies using Web-based electronic supply chain integration experience lower cost, higher operational efficiency, a more cooperative partner relationship, and superior overall performance as compared to companies using no electronic supply chain integration. Companies using non-Web based electronic supply chain integration exhibit higher customer satisfaction, coordination, cooperation, and commitment with partners, and overallperformance as compared to companies using no electronic supply chain integration. And finally, companies using non-Web based electronic supply chain integration have a lower volume of complaints and better coordination between partners than companies using Web-based electronic supply chain integration.
Recommended Citation
Downing, Charles E., "Performance Benefits of Web-Based Supply Chain Integration " (2007). SAIS 2007 Proceedings. 14.
https://aisel.aisnet.org/sais2007/14