Paper Type
Complete
Paper Number
PACIS2025-1613
Description
Career service management by universities has been challenged by mismatches between the career services they offer and the actual career needs of individual students. In this regard, suggestions have been made for the adoption of customer orientation to align service offerings with the needs of the students. In particular, customer-induced orchestration offers a promising opportunity for universities to address the mismatch in career service management at a holistic level. Using the design science research approach, the study derives eight design requirements for a student career management tool that students can use for personalized career service management. This study contributes to theory by identifying design requirements that support student-induced career service management orchestration. The study contributes to practice by prescribing an employability learning tool for universities with novel career service centres.
Recommended Citation
alago, doris adhiambo and Alt, Rainer, "Towards a student-induced orchestration of career service management" (2025). PACIS 2025 Proceedings. 13.
https://aisel.aisnet.org/pacis2025/general_topic/general_topic/13
Towards a student-induced orchestration of career service management
Career service management by universities has been challenged by mismatches between the career services they offer and the actual career needs of individual students. In this regard, suggestions have been made for the adoption of customer orientation to align service offerings with the needs of the students. In particular, customer-induced orchestration offers a promising opportunity for universities to address the mismatch in career service management at a holistic level. Using the design science research approach, the study derives eight design requirements for a student career management tool that students can use for personalized career service management. This study contributes to theory by identifying design requirements that support student-induced career service management orchestration. The study contributes to practice by prescribing an employability learning tool for universities with novel career service centres.
Comments
General