Paper Type
Short
Paper Number
1596
Description
An emerging discourse centers on leveraging digital technologies to help organizations withstand disruptive events—building digital resilience, which involves ongoing collective endeavors utilizing assets and capabilities. However, a knowledge gap remains regarding how organizations proactively manage diverse resources to enact and develop digital resilience. We conducted an interpretive case study about how a New Zealand-based grocery retailer responded to the costliest tropical cyclone ever recorded in the southern hemisphere. We adopt a coordination theory to capture interactions within and outside the organization and how they changed adaptively during an unfolding disaster. Our preliminary findings uncovered four tensions in the evolving coordination mechanisms: balancing established plans and flexibility, designating and sharing roles, central support and local leadership, and formal and informal coordination mechanisms. Our research contributes to the digital resilience literature by illuminating the dynamic complexities of multi-stakeholder coordination mechanisms that are instrumental in enacting and developing digital resilience.
Recommended Citation
Li, Xiao; Kotlarsky, Julia; and Myers, Michael David, "Unpacking Digital Resilience Through the Lens of Coordination" (2024). PACIS 2024 Proceedings. 9.
https://aisel.aisnet.org/pacis2024/track20_general/track20_general/9
Unpacking Digital Resilience Through the Lens of Coordination
An emerging discourse centers on leveraging digital technologies to help organizations withstand disruptive events—building digital resilience, which involves ongoing collective endeavors utilizing assets and capabilities. However, a knowledge gap remains regarding how organizations proactively manage diverse resources to enact and develop digital resilience. We conducted an interpretive case study about how a New Zealand-based grocery retailer responded to the costliest tropical cyclone ever recorded in the southern hemisphere. We adopt a coordination theory to capture interactions within and outside the organization and how they changed adaptively during an unfolding disaster. Our preliminary findings uncovered four tensions in the evolving coordination mechanisms: balancing established plans and flexibility, designating and sharing roles, central support and local leadership, and formal and informal coordination mechanisms. Our research contributes to the digital resilience literature by illuminating the dynamic complexities of multi-stakeholder coordination mechanisms that are instrumental in enacting and developing digital resilience.
When commenting on articles, please be friendly, welcoming, respectful and abide by the AIS eLibrary Discussion Thread Code of Conduct posted here.
Comments
General