Paper Type
Complete
Paper Number
1031
Description
The development of information technology empowers the formation of virtual teams in which doctors can integrate medical resources across institutions and departments to provide more comprehensive medical services to geo-distant patients. This study aims to empirically examine the business value of joining a virtual team on individual doctor's patient demands. Drawing upon signaling theory, we provide a theoretical explanation by which the disclosure of virtual team information could affect different types of doctors and what types of virtual teams benefit doctors most. Our analyses lead to several novel findings. First, we find that doctors could receive 27.0% more consultations by signaling the virtual team membership. Second, this signaling effect is more pronounced for underdog doctors. Third, doctors can derive greater benefits by joining low institution dispersion and high specialty diversity teams. Taken together, this paper provides pivotal insights for different stakeholders in Telehealth to understand the value of virtual teams.
Recommended Citation
Wang, Shiyi; Tong, Jack; Dong, John Qi; and Wang, Jian-Jun, "Signal Your Team: Heterogeneous Impacts of Joining a Virtual Team in Telehealth" (2024). PACIS 2024 Proceedings. 4.
https://aisel.aisnet.org/pacis2024/track20_general/track20_general/4
Signal Your Team: Heterogeneous Impacts of Joining a Virtual Team in Telehealth
The development of information technology empowers the formation of virtual teams in which doctors can integrate medical resources across institutions and departments to provide more comprehensive medical services to geo-distant patients. This study aims to empirically examine the business value of joining a virtual team on individual doctor's patient demands. Drawing upon signaling theory, we provide a theoretical explanation by which the disclosure of virtual team information could affect different types of doctors and what types of virtual teams benefit doctors most. Our analyses lead to several novel findings. First, we find that doctors could receive 27.0% more consultations by signaling the virtual team membership. Second, this signaling effect is more pronounced for underdog doctors. Third, doctors can derive greater benefits by joining low institution dispersion and high specialty diversity teams. Taken together, this paper provides pivotal insights for different stakeholders in Telehealth to understand the value of virtual teams.
When commenting on articles, please be friendly, welcoming, respectful and abide by the AIS eLibrary Discussion Thread Code of Conduct posted here.
Comments
General