PACIS 2022 Proceedings

Paper Number

1326

Abstract

Health-related websites change the way people search and obtain healthcare information and knowledge. It is critical to understand how to increase the quality of healthcare websites. Online healthcare information from multiple sources would enhance the perceptions of online readers on information quality and credibility. This study hopes to deeply explore the quality of healthcare websites and the well-design features. Then, we examine the effect of readers' website browsing experience on perceived website quality from comprehensive perspectives. These two design features, i.e., the visual preview of external sources and different stances of articles, are deliberately proposed in this study because both features are closely concerned with website quality. Besides, this study also considers that the higher website quality leads to higher user satisfaction and behavior intention under the healthcare context and the multiple-sources application. This research expects to enlighten related academic research and practical guidance for healthcare websites in future works.

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