PACIS 2022 Proceedings

Paper Number

1238

Abstract

Digital process innovation (DPI) is anchored to the continuous optimization and redefinition of business processes based on digital technologies. DPI is central for digital transformation as it enables organizations to maintain competitiveness and operational excellence in a world shaped by short innovation cycles and boundary-spanning forces of change. Knowledge on DPI stems from separate communities: digital innovation and business process management (BPM). Consequently, DPI currently lacks an integrated perspective at the junction of operational processes and digital innovation. To address this gap, we characterize DPI and develop a taxonomy, drawing on the theoretical lens of sociotechnical systems and empirical data from 26 expert interviews. We provide a comprehensive overview of DPI characteristics and derive four interrelated tensions across its sociotechnical components. Our contribution is twofold. First, we add to contemporary discussions on how digital innovation challenges traditional BPM. Second, we expand research on digital innovation with respect to organizational processes

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