Fueled by recent developments in Artificial Intelligence (AI), systems move from passive advisory tools to active co-creating teammates. For organizations to be able to fully leverage the potential associated with these powerful human-machine teams, their positive effects need to be fostered, while negative effects of the implementation need to be mitigated. We use the socio-technical-systems perspective to holistically explore factors that helped organizations in integrating AI-enabled machine teammates for content creation purposes. Based on 32 expert interviews, we delineate six facilitators, seven inhibitors, as well as six task-related and structure-related influential factors. We further reveal inadvertent paradoxical effects that can emerge upon fostering facilitators, which can, in turn, obstruct the positive effects associated with the facilitators. With these insights, we contribute an explorative post-adoption perspective that can help organizations leverage machine teammates. We also aid the theorizing on newly emerging phenomena in the era of increasingly collaborative and agentic systems.
Rix, Jennifer and Hess, Thomas, "Hello, Mate! Insights from the Field on Leveraging Machine Teammates in Organizations" (2022). PACIS 2022 Proceedings. 344.
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