PACIS 2022 Proceedings


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Effective management of cybersecurity incidents can significantly reduce the costs that organizations have to bear due to cybersecurity incidents. Previous works, however, have focused largely on the internal structure of the incident management team. Yet, present threats environment have often resulted with the team not having all the resources and power it needs internally which it then needs to obtain by working externally with other IT specialists, senior managers, operations, end-users, external IT organizations, etc. The team’s effectiveness consequently can also be significantly influenced by its external relationships. To systematically study how incident team’s relationships with external parties might have affected its effectiveness in handling cybersecurity incidents, this study applies resilience and social capital perspectives to the issue. A research model depicting the link between external social capital and cybersecurity incident management effectiveness is thus developed and proposed. Future plan to empirically test this research model is also being proposed.



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