PACIS 2022 Proceedings

Paper Number



In the course of the digitization of governments (e-government), the area of electronic participation (e-participation) has developed into an essential pillar for the joint democratic shaping of politics and domestic countries with the involvement of citizens. For creating a channel for interaction, information and communication technologies (ICTs) are used to bring citizens and government together in the digital space through the Internet, nearly independent of time and location. This communication gives citizens the chance to participate and the government to hear its citizens, especially in a decision-making process. Over the last decade, the e-participation space has grown and evolved as a phenomenon and has itself created problems and challenges in its implementation. This paper uses a systematic literature review to provide an overview of which overarching ICT application types are prevalent and the extent to which citizen inclusion and equality are observed in their use.


Paper Number 1848



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