PACIS 2022 Proceedings

Paper Number

1601

Abstract

Companies rely heavily on the creation of innovation as digitization and globalization fasten competition. One approach is Design Thinking (DT) to create innovation which requires a tremendous range of competence and expertise in facilitation. With new styles of work approaching, DT is moved more and more into remote settings which brings new challenges such as difficult implementation of methods. One approach for supporting DT especially in remote settings is with the help of a conversational agent (CA). However, remote DT using a CA is barely covered in studies. We conduct a systematic literature review investigating what can be learned from prior research on CAs in creative work in remote DT. We identify 34 relevant papers and determined five concepts. We derive 19 research questions showing research opportunities in a research agenda. We, hence, call for further research on this underrepresented domain to benefit from the identified capabilities of CAs.

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