PACIS 2022 Proceedings

Paper Number



The role of information systems alignment (IS alignment) in how organisations pursue and achieve their mission is widely studied in the literature. But we have yet to explore how the IS alignment process unfolds in unconventional forms of organisations, such as social enterprises, that aim to fulfill the dual mission of generating commercial and social value. Social enterprises are the quintessential hybrid organisation whereby misalignment is inherent in its nature and structure. As such, social enterprises, where strategies to fulfil one mission may conflict with the other, present a unique context to further our understanding of the process of IS alignment in a pluralistic setting. In this study, we conduct an exploratory case study of IS alignment in Xceptional, a social enterprise with a platform-driven approach to impact sourcing in Australia. This study highlights the contribution of IS in addressing the challenge of providing sustainable and inclusive employment for all.


Paper Number 1663



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