PACIS 2022 Proceedings

Paper Number

1397

Abstract

Technological advancements cause jobs to constantly change. In order to keep up, workers need to upskill themselves to stay employable. In today's jungle of learning opportunities, it is not easy to find their way. We propose to use a chatbot as a virtual coach to help information workers cope with this challenge and to support their personal development. Compared to human coaches, a chatbot is cost-efficient, highly scalable, time- and location-independent. In this work, we use Design Science Research to develop a chatbot prototype, which we evaluate in an interview study. Eventually, we identify eight starting points for further research and development.

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