PACIS 2022 Proceedings

Paper Number



Cloud-based enterprise systems (Cloud ES) are developing rapidly and their application has increased substantially. Early research suggested that tertiary educational institutions adopt Cloud ES due to benefits such as increased productivity and easy access to data. Although existing studies have identified some advantages, Cloud ES implementation is a complex initiative, and we do not yet have sufficient knowledge for successful implementation. This study identifies the challenges of Cloud ES implementation and investigates how the various stakeholders mitigated these challenges in an Australian university. A qualitative case study approach employing semi-structured interviews with the stakeholders was employed to explore the issues. The study shows the role of stakeholders in implementation and how they interacted with others to mitigate challenges. The results can serve as a foundation to develop guidelines for tertiary educational institutions who are considering implementing Cloud ES.


Paper Number 1792



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