PACIS 2022 Proceedings

Paper Number

1672

Abstract

With the advent of cost efficient, easy-to-use, and easy-to-manage digital technologies, line-of-business (LOB) managers are presented with an opportunity to acquire and manage technologies for innovation. Such myopic innovations could lead to conflicts with the broader corporate IT strategy, creating a misalignment. Past literature argues that organizations must attain a high degree of business and IT alignment to enable firm performance. With a backdrop of growing prevalence of digital technologies, LOB managers initiating IT innovations and corporate compliance and security reaching highest levels of importance, this research investigates how organizations could encourage LOB-led IT innovations, while maintaining corporate business-IT alignment. Using data gathered from four cases and applying the economic theory of complementarity, this study provides early insights into complementary nature of the LOB-led IT innovations.

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