Maturity Models (MM) are management tools to develop organizational capabilities, which are applied across various domains in information system research. Despite it being an established topic, there remain challenges within the MM concept. This research tackles the “knowing-doing gap” and therefore the lack of deriving specific actions to realize the identified potentials from a maturity analysis. To this end, we propose a procedural model for the derivation and evaluation of specific actions within the MM context. The design process follows the schematic modeling process of Wolff (2008), resulting in a function, class, and process model. Using in-depth interviews, the applicability is demonstrated and evaluated by use cases. The presented artifact provides scholars and practitioners with an abstract model to tackle the “knowing-doing gap” within the application of MMs. As this paper gives first insights, future research should focus on a developing process of matching characteristics and an application to specific MMs.
Reeb, Samuel and Pinnecke, Mareike, "Continuous Improvement with Maturity Models - A Procedural Model for Action Derivation" (2021). PACIS 2021 Proceedings. 220.
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