PACIS 2021 Proceedings

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In response to the COVID-19 pandemic, governments worldwide are pursuing digital government strategies and exploring innovative technologies to provide up-to-date information. Many countries, such as the United Arab Emirates (UAE), are embracing digital transformation and accelerating the use of smart government technologies to increase the resilience of healthcare systems and improve public services. The extant literature requires rigorous development of the concept of smart government. Indeed, prior literature indicates an urgent need for research on smart government policy and use. Therefore, this study aims to evaluate the smart government capabilities of the UAE’s Ministry of Health and Prevention by developing criteria for evaluating smart government. The findings reveal that the Ministry is forward thinking in promoting state-of-the-art technologies such as new mobile apps and services that have helped in the fight against COVID-19.



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