PACIS 2021 Proceedings

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One promising avenue within the studies of the dark side of Facebook is shedding light on the link between Facebook use and the negative emotions it can induce. Unpleasant psychological states commonly associated with Facebook use, such as fatigue, overload, and technostress, are known to be impregnated with the experience of recognizable negative emotions (e.g., anxiety, regret). However, we still have a poor understanding of how Facebook use triggers the emergence of individual negative emotions. Insights about this phenomenon may contribute to users' and technology designers' awareness of the specific ways that Facebook leads to undesirable consequences. This knowledge can be used for enacting corrective measures (e.g., new use guidelines and design changes). The present work discusses five specific negative emotions relevant to the context of Facebook use and advances a framework that describes the processes whereby users experience negative affective reactions as a consequence of interacting with Facebook.



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