PACIS 2021 Proceedings

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Shared Autonomous Vehicles (SAV) are expected to disrupt present shared mobility concepts, contributing to the aspects of the sharing economy. Numerous studies are lately being published in regards of SAV, illustrating future application, customer services but also its positive contribution to sociality and ecology. At present, a perspective from experts and customers mindset to gain future acceptance is extremely important. This paper aims to identify acceptance criteria for the use of a mobility concept combining autonomous driving and carsharing. As both of these innovative mobility concepts arise and become more common, an approach to combine both concepts seems evident. 28 semi-structured expert interviews are conducted in order to gain a widespread insight into possible customer acceptance criteria. Overall, ten user acceptance criteria could be derived with respect to a combined mobility concept



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