Cognitive biases are worth considering in Information Systems (IS) research because they explain non-rational usage behavior and extend scientific understanding. Since the first publication in 1994, many papers in major IS outlets have appeared. However, although IS researchers increasingly acknowledge several specific biases (e.g., framing), other biases remain largely neglected (e.g., reference point dependency). In this article, we compile existing literature to create an overview of the growing body of IS research on cognitive biases. On this basis, we propose a framework that focuses on distinct biases regarding the IS topic they affect. Our framework will allow for more systematic research and analysis of the non-rational behavior of developers, managers, and users of information technology. Thereupon, future research will close existing theoretical gaps, e.g., the systematic combination with technology acceptance models. Besides, we also highlight tangible implications for practitioners.
Godefroid, Marie; Zeuge, Anna; Oschinsky, Frederike; Plattfaut, Ralf; and Niehaves, Björn, "Cognitive Biases in IS Research: A Framework Based on a Systematic Literature Review" (2021). PACIS 2021 Proceedings. 105.
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