PACIS 2021 Proceedings

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Since the outbreak of COVID-19 in Wuhan, the booming development of Internet hospital has changed doctors’ job environment. With the new pandemic outbreaking in Hebei, how doctors choose correct coping strategies has been in the limelight. Based on the information processing theory and the job demands-resources model (JD-R), this paper explores the mechanism of doctors’ stress coping under the epidemic. We obtain highquality data by cooperating with the largest authoritative doctor training platform in China. The expected result is that popularity of Internet hospital will inhibit frontline but promote non-frontline doctors to solve problems. Additionally, the challenging environment no longer promotes the conversion of job resources into engagement but makes doctors choose more emotion-focused coping. This paper extends the JD-R from information perspective and guides the government to manage doctors more reasonably during pandemics.



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