PACIS 2020 Proceedings


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In the last two decades, numerous organizations have implemented Enterprise Systems (ESs) to create value. Higher education institutions (HEIs) are no exception to follow the trend of implementing ES to improve the efficiency and effectiveness of their operations. However, research about ES in HEIs is still in its infancy stage. Therefore, this study aims to investigate important benefits and factors driving the achievement of ES benefits using a single case study methodology at a large Australian university. The contributions of this study are (1) it provides an in-depth understanding of ES benefits and benefit drivers in the context of HEIs; (2) it provides a taxonomy of ES benefits and benefit drivers for HEIs; (3) it identifies two new ES benefits, five new benefit drivers, and two unique ES benefits in the context of HEIs.



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