Conciliatory and Non-Conciliatory Responses to Cyber Incivility

Authors

Vivien K.G. Lim, National University of SingaporeFollow
Thompson S.H. Teo, National University of SingaporeFollow
Neha Tripathi, National University of SingaporeFollow

Abstract

This paper examined a) non-conciliatory responses – revenge and avoidance, and b) conciliatory response – reconciliation to cyber incivility. Based on a survey of 192 employees, results showed that (dis)satisfaction with supervisor mediated the relationship between supervisor’s cyber incivility and victim’s responses. Individual responses to cyber incivility were moderated by a) victim’s personality through (dis)satisfaction with supervisor. The victim’s dark personality traits (Machiavellianism) and cyber incivility jointly produced conditional indirect effects on the victim’s responses. Machiavellianism produced a positive indirect effect on revenge and a negative indirect effect on reconciliation. Overall, findings suggested that the victim’s personality had a conditional indirect effect on the victim’s response to cyber incivility through (dis)satisfaction with supervisor.

Recommended Citation

Lim, Vivien K.G.; Teo, Thompson S.H.; and Tripathi, Neha, "Conciliatory and Non-Conciliatory Responses to Cyber Incivility" (2019). PACIS 2019 Proceedings. 8.
https://aisel.aisnet.org/pacis2019/8