Understanding Emotion-focused and Problem-focused Threat Avoidance Behavior of Ride-sharing Service Users in China: A Focus on the Moderating Effects of Use Context

Authors

Younghoon Chang, Beijing Institute of TechnologyFollow
Hwansoo Lee, Dankook UniversityFollow
Siew Fan Wong, Sunway UniversityFollow
Alain Yee Loong Chong, University of NottinghamFollow

Abstract

This study discusses the location-sharing services and safety features provided by China's ride-sharing firm DiDi. It focuses on the customers' response behaviors when dealing with heightening crime risk in relation to car ride-sharing services. To this end, this study introduces use contexts concept based on the perspectives of problem and emotion-focused coping and performs an empirical study on users’ threat avoidance behavior. Surveys are distributed to ride-sharing service users and location-sharing service users who lived in the Guangdong Province. The survey results provide a number of theoretical and practical implications.

Recommended Citation

Chang, Younghoon; Lee, Hwansoo; Wong, Siew Fan; and Chong, Alain Yee Loong, "Understanding Emotion-focused and Problem-focused Threat Avoidance Behavior of Ride-sharing Service Users in China: A Focus on the Moderating Effects of Use Context" (2019). PACIS 2019 Proceedings. 119.
https://aisel.aisnet.org/pacis2019/119