This study aims to propose initial framework in transforming intra-organizational ICT shared service towards inter-organizational ICT shared service. This study conducted a single case study; the data was collected by using semi-structured interview sessions with several practitioners of current inter-organizational ICT shared service in e-government. After collecting and analyzing the data, RDT was used as the theory for a lens in identifying the dependencies of each of organizations involvement in inter-organizational ICT shared service. Based on the result of analyzing toward interviews findings and identifying through RDT, this study followed the stages of Watson and Mundy’s e-government framework. It aims to have full innovative restructuring of service implementation focusing on ICT shared service typology transformation from intra-organizational to be inter-organizational ICT shared service in e-government.
Hafizi, Ravika; Abdul Rahman, Azizah; Miskon, Suraya; Mat Ali, Nazmona; Syed Abdullah, Norris; and Huspi, Sharin Hazlin, "Transformation of Shared Service Typology Arrangement using Watson ans Mundy's E-Government Framework" (2017). PACIS 2017 Proceedings. 232.